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Scheduled website maintenance, 8pm-10.30pm 27 November

​The Council website will be unavailable for up to an hour between 8pm-10.30pm on Thursday 27 November.

We would like to apologise for any inconvenience that this may cause.

    Using My Place

    Accessibility

    Our new version of My Place is not currently accessible.

    We apologise for any difficulties you may have trying to use My Place.

    An accessible version of My Place will developed later in 2013.

    Problems with My Place

    Setting your location

    Why set your location?

    If you choose to set your location, My Place can make itself more relevant to you. The Places and services near me section will give you a summary of everything we know about your property, including the nearest places to you from a wide range of categories, when your bins are collected and who your councillors are. If we know your location, clicking on a category under Places and services will show you a list of places in that category organised by distance from your location, and you will be able to get directions from your home to any place on the map.

    How to set your location

    Simply search for your address in the search box toward the top left of this page. The search will accept any part of your address, but the quickest and easiest search method is to use a postcode. When you search, a list of matching addresses will be shown. Setting your location is as simple as clicking on your address from the results. After that, we'll remember your address for you using a browser cookie (unless you un-tick the "Remember my place" box), so you won't have to keep entering your address every time you visit the site.

    Moving around the map

    To move around from left to right, up or down, simply click and hold the left mouse button, drag them map, and let go. This is called "panning". There are also buttons in the top left corner of the map to go up, down, left and right. To zoom in or out, drag the sliding scale bar on the left of the map, or press the + and - buttons at the top and bottom of the sliding scale bar.

    Some interactions with the Places and services or places you have added to the map will prompt you to zoom in closer (such as planning applications). Clicking on a place within an expanded category will move the map to show the location. We have kept automatic changes to the map location and zoom level to a minimum, and hopefully where we have made these automatic changes it will be obvious why.

    Adding places and services to the map

    Turning categories on and off

    Initially the map only shows the boundary of Waltham Forest, and an icon showing your location (if you have set your location). You can add places to the map by ticking the boxes next to the categories under "Places and services". Some categories such as roadworks and planning applications can only be seen when you zoom close in to an area. This is because there are so many of them that at wider zoom levels they would take a very long time to load and the page would become cluttered. If you are zoomed to far out to see a selected category, a warning will appear above the map. Likewise, some categories have only a few places within them, and there may be none in the current map view. Again, a warning will appear to tell you about this, and advise you to zoom out or move the map.

    Map pins and areas

    Most of the places shown are shown as map pins on the map. Some categories such as controlled parking zones and Council wards are "areas", shown as semi-transparent coloured regions on the map. Be careful not to turn on too many of these "area" categories at once, because where they overlap it may become difficult to distinguish one from another.

    Expanding categories within places and services

    You can click on the categories under "Places and services" to expand a category and show a list of places within it. If you have set your location, this will show you the nearest places in that category to you (there are some categories where it doesn't make sense to list places by distance, such as Council offices, and these are listed alphabetically instead). Otherwise it will show all the places in that category within the current map view. You can click each place in the expanded category to move to that location on the map. Clicking to expand a category also loads all the places in that category onto the map, just like ticking the box next to the category.

    Within area categories, the expanded category list works just the same, but with two important differences; each place in the category will have a tick box next to it, and they will not be loaded onto the map by default. This is because quite often you don't want to see all the areas in a category at once. You can tick to add each area within the category onto the map individually, or tick the box next to the category itself to load all the areas in the category. As with expanded "points" categories, clicking the name of an area in the expanded category will move the map to that location, and add the area to the map automatically.

    Getting information about a place on the map

    Once you have added places and services you are interested in to the map, you will see a number of map pins and/or semi-transparent "areas" on the map. You can click on the map pins and areas to show an information window with details about that location, such as it's name, address, phone number and opening times. This information window is a summary of the most commonly needed details about a location. In most cases, a link is provided at the bottom of the information window for more information which will take you to a web page about that location. Some of these links are for external sites. We try our best to ensure that these links are always working and contain relevant and up-to-date information, but obviously we cannot be responsible for the content of external websites.

    Getting directions to a place on the map

    To get directions, first you need to set your location, because the directions go from your home address (currently we don't offer the ability to set an alternative start point for directions - if you need this feature, you may want to try using Google Maps). Then you need to click on the place you are interested in to show the information window about the place. On the information window, at the bottom there will be links to show walking, driving or public transport directions. Click on one of those links to show the directions.

    Public transport, walking and driving directions are shown directly in My Place as a line on the map and a series of "steps" underneath the map.

    Finding information about your local area

    My Place is all about what's relevant to you because of where you live. We've gathered up as much information as possible about your local area into the Places and services near me section. To make use of this section, first you need to set your location. Once you've done that, the Places and services near me section will present all the information we currently have available to you based on your location. This includes the nearest places to your house from a long list of categories, the dates when your bins are collected, the names of your councillors, the location of your polling station for elections and much more. This section will also be expanded in the future with even more local information as we develop the My Place portal further.

    Within this section, you will see lots of places that are near to your home. Each place has next to it the distance from your home and a link to show the location on the map. You can also click the name of the place to expand a section of detailed information about the place such as phone numbers, website addresses and facilities offered.

    My Place runs slowly on my PC

    My Place uses the latest technology to provide you with a highly dynamic and engaging user experience. The trade-off for providing this user experience is that on older PCs, the site can seem sluggish. This is particularly true of PCs running Microsoft's Internet Explorer web browser. Whilst we do support the use of My Place in Internet Explorer (version 7 and above) and have made every possible attempt to improve performance when using it, if you have experiencing trouble using My Place we recommend that you try upgrading to the latest version of Internet Explorer or using an alternative web browser such as Mozilla Firefox, Apple Safari or Google Chrome.

    I've found a bug / I have a suggestion

    My Place was tested thoroughly before we launched it, but it's possible that there is something we've missed, or maybe you have an idea for how we could improve it.

    Whichever it is, we'd like to hear from you. Please click on one of the red, orange or green circles at the bottom of the page, next to ‘was this page useful?’ and tell us about your experience of using the My Place service.

    We will do our best to incorporate your feedback into a future version.

    If you see an actual error message whilst using My Place, these errors are automatically logged and sent to our web team, so you don't need to report them.

    If you get an error, please:

    • Follow any instructions that are displayed, or
    • Just press Refresh or the F5 key